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Arrow Motor & Pump, Inc. Standard Return Policy

Eligibility

Arrow will accept a return on most items that are in new, unused/unopened condition within 10 days of purchase, for exchange or refund, less any original shipping and handling charges. Items are subject to inspection prior to acceptance and Arrow reserves the right to refuse any return.  A return material authorization (RMA) is required and a restocking fee may apply. Please allow up to 30 business days for your refund or your exchange to be completed.

RMA

All returns require a Return Merchandise Authorization (RMA). If you have a return, please contact our Customer Service Department for your RMA and return instructions. Returns shipped without a RMA will not be accepted.

Return Freight

Handling/Shipping charges related to returning a product to Arrow are the Purchaser’s responsibility.  Items must be properly packaged to ensure safe return. Any items damaged in return transit may not be eligible for return. Arrow is not responsible for any lost or damages in return shipment and retains the right to refuse any return. 

Restock

A restocking fee of 20% for items originated from Arrow may apply.  Special order items deemed returnable are subject to respective manufacture’s return policies and restocking charges. Some products may require supplier or manufacturer inspection prior to acceptance of your return.
 

Non-Returnable Items (this list is not all-inclusive)

  • Special order items
  • Electrical items
  • Pool heater parts
  • Electrical motors that have been installed
  • Modified motors (i.e. cutting the shaft, cutting the wires or plug, cutting through bolts, etc.)
  • Electric motor parts
  • Pump parts
  • Pool Chemicals
  • Pool Liners
  • New swimming pools